We sell all sorts of equipment and industrial tools. Shop with us for great prices, premium quality and reliability. You can shop directly online with a secure payment system.

 

Privacy Policy

Effective Date: 3/3/2025

1. Introduction

EZ Hardware operates https://easyhardware.com.au/ and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and purchase our products.

 

2. Information We Collect

We collect different types of information, including: Personal Information: Name, email address, phone number, shipping address, billing details, and payment information. Non-Personal Information: IP address, browser type, device information, and browsing behaviour. Order Information: Products purchased, order history, and transaction details. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience.

3. How We Use Your Information

We use your information for various purposes, including: Processing and fulfilling orders, including shipping and handling. Providing customer support and responding to inquiries. Sending order confirmations, updates, and promotional materials (with your consent). Improving our website, services, and user experience. Preventing fraudulent transactions and ensuring website security. Complying with legal and regulatory obligations.

4. How We Share Your Information

We may share your information with: Third-Party Suppliers: As a dropshipping business, we share necessary order details with suppliers who fulfill and ship your purchases. Service Providers: Payment processors, shipping carriers, analytics providers, and marketing platforms. Legal Authorities: When required to comply with legal obligations or protect our rights. Business Transfers: In case of a merger, sale, or acquisition, your information may be transferred to the new entity.

5. Data Security

We implement security measures to protect your personal information. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have rights over your personal data, incl: Accessing, updating, or correcting your information. Opting out of marketing communications. Requesting data deletion (subject to legal and business obligations). Managing cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: EZHardware322@gmail.com

 

Return & Refund Policy

EZ Hardware offers a 7 Day Change of Mind Policy. With a 25% restocking fee + return shipping fees, you have the option to return any unopened, unused item/s in its original packaging that you bought from EZ Hardware for any reason within 7 days of receiving the item.

Please do not return the product to us without prior consultation – credit will not be given in this case. 

If your item is faulty or we have sent you something different to what you ordered, please return it to us within 3 business days and we will give you a full refund or replacement.

If your item develops a fault after delivery, we will assess your claim and offer a replacement, full refund or other remedy where appropriate.

If you receive your product and it has been damaged during shipping, please contact us at right away. Include a description of the damages, and pictures if possible. Any damage from shipping must be reported within 3 business days of receiving of the product.

 

Updated

At EZ Hardware, we are committed to providing a smooth and fair shopping experience for all our customers. We comply with Australian Consumer Law (ACL) and offer the following return options.

Change of Mind Returns

If you change your mind about your purchase, you may return any unopened, unused items in their original packaging within 7 days of receiving the item. A 25% restocking fee will apply, and you will be responsible for return shipping costs.

Please contact our Customer Service team before returning any items. Returns sent without prior consultation will not be accepted.

Faulty, Incorrect, or Damaged Items

If your item is faulty, incorrect, or damaged during shipping, we will provide a replacement, repair, or full refund, depending on the situation.

● Faulty or Incorrect Items: Please contact us as soon as possible. Under Australian Consumer Law, you are entitled to a repair, replacement, or refund based on the severity of the issue.

● Damaged in Shipping: If your product was damaged during delivery, please report it within 3 business days and provide photos of the damage. We will assess the claim and arrange a replacement or refund.

Returning Faulty or Incorrect Items

If your item is found to be faulty or incorrect, we will cover the return shipping costs.

If the issue is minor, we may offer a repair or replacement instead of a refund, in line with Australian Consumer Law.

How to Start a Return

To file a claim or request a return, contact our Customer Service team with:

● Your order number

● A description of the issue

● Photos (if applicable)

We will guide you through the return process and ensure a fair resolution.

For further information about your rights under Australian Consumer Law, visit the Australian Competition & Consumer Commission (ACCC) website.